1800 814 077
Frequently Asked Questions
During 35 years in the removal industry, we at Australia National Removals Group, have received and answered many questions in regards to removals. Some of these questions and their answers can be found below. If your question is not here, please feel free to contact one of our friendly sales team on 1800 814 077 or email, as there is every chance we will have been asked the question before and will have an answer for you.
SERVICE DEFINITIONS
Backload Service
What is a backload service?
Backloading is a term used by removalists, when referring to a load (or loads) that are picked up at a lower price, for the return journey of a vehicle. This term is also often interchanged with the term consolidating.
Consolidation Service
What is a Consolidation Service?
Consolidating a load means, only paying for the portion of a container or truck that your goods take up, the rest of the space is paid for by other people’s goods.
This is a cost effective way of transporting your goods interstate but will often require flexibility on your part.
Consolidation loads rely on other people filling the container or truck and therefore there may be a waiting period, whilst the container or truck is filled.
The alternative to this is that your goods may ship immediately and therefore it will be a very short transit. We recommend allowing for both possibilities, our friendly office staff can help arrange storage at your destination, if required.
Express Service
What is meant by an express service?
Express service means, that if you require your goods at your destination on or by a certain date, we can arrange it. There is of course a higher cost component and often you will not be able to consolidate such a load. This is a very handy service if you are working within tight time constraints.
SERVICE ENQUIRIES
What transit time should I expect to allow for my goods to arrive at their destination?
All of our transit times are estimates only (unless you have requested and paid for an express service) and are based on 4 – 14 working days, for all interstate freight.
What if I am unable to take delivery of my Interstate goods due to settlement issues, travel arrangements or work commitments?
Rest assured, we have agents throughout Australia with secured and monitored storage warehouses. If for any reason you cannot take delivery of your household effects we simply arrange for them to be stored at the nearest warehouse location and redelivered at a later stage, please be aware that there may be extra charges for this service.
Contact our friendly office staff, by phone or email to discuss your storage and redelivery requirements.
What is Redelivery?
Redelivery occurs when your goods have arrived at their destination but you are unable to have them delivered at that time. Your goods will then be unloaded into store, to be redelivered at a later date.
PACKING
What is a pre pack service?
A pre pack service is when the company comes to your home prior to the removal (generally the day before) and packs all of your personal effects (yes even Tupperware) into cartons, ready for the removalist to pick up on your uplift date. There is a cost for such a service (includes materials and labour) and Australia National Removals Group would be happy to organize a personalized quote, based upon your requirements.
Why should removal cartons be used?
Removal cartons are the safest way to pack your items. They have many benefits, the least of which is, they are built for the job you require them to do. The square base means that when other cartons / items are stacked on top of them (as will invariably happen), the weight is evenly distributed and not concentrated in one or two areas. Removal cartons are made with double thickness cardboard and this gives them the strength to prevent crushing and compression during transit, unlike supermarket boxes, fruit boxes and other small cardboard boxes.
Removal cartons are also easier to transport from the conveying vehicle, thus making your removal or pick-up / delivery quicker and less of an inconvenience to you.
What is a standard removal carton and book carton and where can they be purchased?
A standard carton is known to many people as a t-chest and has dimensions of 65cm x 45cm square. A book carton is smaller than the standard carton and has dimensions of 40cm x 45cm square. Book cartons are generally used to pack heavier items (books, cds, videos) due to the fact that not as much can be put in them.
Australia National Removals Group can organize the delivery of cartons to most capital cities throughout Australia, simply email or call us 1800 814 077.
Alternatively, visit our packaging deals page and organise one of our deals to be delivered to your door.
Can plastic tubs / containers and bags be used for packing?
At Australia National Removals Group, we strongly recommend avoiding the use of these items for packing. Whilst they may look good and are easy to pack in, they are generally made of flimsy material and are not made to stand the rigours of interstate travel. Due to their construction, they do not evenly distribute weight and the tubs and containers often disintegrate or crack when stacked upon. This will leave your belongings vulnerable to damage during transit.
Why do cartons need to be packed tightly and to the top?
If cartons are not packed to the top, they will compress when stacked upon and this may lead to damage to items packed in the carton. Like wise, if there is room for compression on the sides, crushing can occur.
Can any tape be used to make and seal cartons?
No. There are many different types of tape and the appropriate tape should be used. Masking tape, whilst useful around the home will not hold a carton together or closed during a removal. Brown packing tape, available from most self storage facilities is the best tape to use.
What is the best way to transport wine, clothes and paintings?
The best way to transport these items is in cartons specifically made for that purpose. Wine cartons (wine), portarobes (hanging clothes) picture packs (paintings) can all be purchased from a variety of sources. Australia National Removals Group can organize the delivery of specialist cartons to most areas.
Is there a benefit to using packing paper (white) as opposed to newspaper when wrapping glassware and fragile's?
The main benefit to you is that the glassware won’t need to be washed upon arrival if packing paper has been used. For many people, the last thing they want to do is wash every piece of glass and crockery upon unpacking at their destination.
INSURANCE
At Australia National Removals Group, we recommend choosing a 3rd party insurance company.
We recommend CARTS insurance as they only deal in removals and storage insurance?
Will my home and contents insurance company cover my removal?
This is something we can’t answer as some companies / policies do include it and others don’t. You will need to contact your insurer and check with them.
Can Australia National Removals Group organize my insurance with CARTS, on my behalf if I give you my details?
The answer unfortunately is no. Due to the fact CARTS is a 3rd party company, and it is a contract between you and CARTS,
Australia National Removals Group cannot organize insurance for you.
Will my packed cartons be covered by insurance?
Most insurers will not cover cartons packed unless they have been professionally packed by a removalist.
However,
whilst other insurance companies charge extra or do not offer cover at all for cartons which you pack yourself, our preferred insurers CARTS, can offer all risk cover for cartons which are packed by you at no extra cost. This cover can be arranged by visiting their website.
Can my goods be insured whilst they are being stored?
This type of insurance differs from transit insurance and would need to be specified to your insurance company to find out whether or not they will insure stored goods. Our preferred insurer, CARTS can arrange storage insurance if required.
Is there any thing else I should be aware of when organizing insurance?
It is important that when comparing insurance options you give the same information to each company (i.e. Compare apples with apples).
It is also important to take note of any premiums and excess involved, as well as ensuring ALL of your goods are adequately covered.
VEHICLES (Cars)
Will my vehicle (car) be insured during transit?
Your vehicle will be insured, without you taking out a separate policy, during transit. For full details of coverage, please contact one of our friendly office staff by phone 1800 814 077 or via email sales@natmove.com.au.
What items can be left in the vehicle?
The only items that can be left in the vehicle are the spare wheel and jack. No other items may be left in your vehicle during transit.
Can you transport non drivable vehicles ?
For your vehicle to be transported, it must be drivable. It does not have to be registered but we must be able to drive it onto the conveying vehicle.
Where can you pick up vehicles and deliver them to?
We can organise for pick up and delivery to almost anywhere in Australia. In order to keep costs down, most people opt for the service that requires them to deliver their car to the depot (metro area) and pick up from their destination depot.
Can you transport motorbikes?
Yes we can transport motorbikes, as long as they are suitably crated for transport to ensure they are fully protected in our containers and on our trucks. For assistance in crating, we recommend:
WA - Aussie Crates , Crate masters
SA - Aspect Packaging
Vic- Buttle Industrial Packaging
NSW-ACME Case Company
Qld- Seapal
Tas- Aspect Packaging
Can you transport boats / caravans / trailers / jet skis?
Unfortunately we are unable to transport these types of vehicles, however, Trewin transport may be able to assist you with your recreational transportation needs.
INVENTORY CREATION
What is the easiest way for me to create an inventory?
The easiest way to create your inventory is by using our online quote request. Here the majority of household effects are listed and if they are not you can simply add them.
Please remember to estimate the number of cartons you will use for clothes / linen / tupperware, as this may effect your quotation price.
What if I start packing and my cartons look like being less than what I estimated, or I wish to change items from my original inventory?
If this occurs, simply phone or email us with the correct inventory (or just the changes) and we will happily requote you based on what you are actually moving, up to 24hrs prior to the day before your removal.
What if on the day of my removal I wish to move additional items?
Provided there is room on the conveying vehicle, we will happily move your extra items, however please be aware that these items are not covered in your original quotation and will attract extra charges.
Are you able to transport pot plants?
Yes we are, if the plants are being relocated locally then they are normally loaded last inside the container. If the plants are being relocated interstate we are able to transport them as long as you hold a permit from the Australian Quarantine and Inspection Service ((08) 9334 1555 or 1800 020 504. For more information, please follow the link for a pdf document on Australian quarantine information.
It is important to note that in a consolidated service, your plants will remain in a container until delivery. This may not be healthy for them and we are unable to water them for you.
PET TRANSPORT
What if my pet requires a special diet?
We can cater for any special diets your pet may have and we have a 24 hour vet service available to ensure your pets are cared for at all times.
Can you board pets?
We certainly can, either at origin or destination and should you pet require vaccinations, flea washes or worming, we can take care of that too!
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